Terms and conditions

1. Scope

These terms and conditions apply to all contractual relationships between Parkhotel Beau-Site AG, hereinafter referred to as the “Hotel”, and its guests or contractual partners.

The term “guest” includes overnight guests as well as persons using the Hotel’s restaurants, event spaces, facilities or other services.

Any arrangements differing from these terms and conditions are only binding if expressly confirmed by the Hotel. Individual agreements and the terms set out in the relevant booking confirmation take precedence over these terms and conditions.

2. Booking and conclusion of contract

A contract is concluded once the guest submits a booking or reservation request and the Hotel confirms it.

Bookings and confirmations may be made in writing, by telephone, verbally or electronically. A confirmation generated automatically by the Hotel’s reservation system also constitutes a valid booking confirmation.

Electronic communications, particularly emails, satisfy any agreed written-form requirement.

Where one person makes a booking on behalf of several guests, that person is responsible for the obligations arising from the booking unless they are expressly acting on behalf of another person. The person making the booking must ensure that all accompanying guests are informed of these terms and conditions and of the conditions applicable to the reservation.

3. Rates, taxes and charges

Unless otherwise stated, all rates are quoted in Swiss francs (CHF) and include service and statutory value added tax.

Visitor’s tax and any other public charges are not included in the room rate unless expressly stated otherwise.

In the event of an obvious typographical, transmission, calculation or system error, the Hotel may correct the affected rate. The guest will be informed without delay and may either accept the corrected rate or cancel the booking free of charge.

If statutory taxes, visitor’s taxes or other mandatory public charges change after the contract has been concluded, the resulting increase or reduction may be applied accordingly.

3.1 Visitor’s tax

Visitor’s tax is charged in addition to the room rate.

The current charge is CHF 4.00 per adult aged 16 or over and CHF 2.00 per child aged between 9 and 15, per night. Children up to and including the age of 8 are exempt.

The rates and exemptions applicable at the time of the stay are stated in the booking confirmation, on the invoice or provided upon request. The statutory and municipal regulations in force at the time of the stay apply.

4. Payment terms

The Hotel accepts the payment methods displayed at the Hotel or during the booking process. These may include cash payments in Swiss francs, euros or US dollars at the exchange rate applied by the Hotel, Reka payment methods, debit cards and commonly accepted credit cards.

For online bookings, the payment methods displayed in the relevant booking system apply.

Unless otherwise agreed, all outstanding amounts must be paid in full no later than upon departure. For longer stays, the Hotel may request interim payments.

Any bank charges, exchange-rate differences or other costs arising in connection with a payment are borne by the person making the payment, unless those costs were caused by the Hotel.

4.1 Deposits and booking guarantees

To secure a reservation, the Hotel may require a valid credit card guarantee, pre-authorisation, deposit or full advance payment.

The applicable payment and guarantee terms are set out in the booked offer and the booking confirmation.

For a Standard Rate, the Hotel may pre-authorise or charge an amount up to the total booking value once the free cancellation period has expired.

For a non-refundable rate, the total booking value becomes payable at the time of booking or in accordance with the booking confirmation.

If a required guarantee, pre-authorisation or payment cannot be processed, the Hotel may cancel the reservation after an unsuccessful payment request and the expiry of a reasonable additional payment period.

Advance payments are refunded in the event of a timely cancellation in accordance with the cancellation terms applicable to the booking.

5. Cancellation by the guest

The cancellation terms stated in the booking confirmation or booked offer apply. These terms may vary depending on the rate, travel period, length of stay and booking channel.

A cancellation must be made through the same booking channel through which the reservation was made or communicated to the Hotel in text form.

The time at which the cancellation is received by the Hotel is decisive when determining whether the applicable cancellation deadline has been met.

5.1 Standard Rate

A booking made at the Standard Rate may be cancelled or amended free of charge within the period stated in the booking confirmation.

If the booking is cancelled after this period has expired, the amount stated in the booking confirmation, generally up to 100% of the agreed total price, will be charged.

5.2 Non-refundable rate

Non-refundable rates are binding from the moment the booking is confirmed.

The total price becomes payable in accordance with the booking confirmation and may be charged immediately.

A free cancellation, refund or change of stay dates is not possible unless otherwise expressly agreed in the booking confirmation.

5.3 No-show and early departure

In the event of a no-show without timely cancellation or an early departure, the agreed price remains payable in accordance with the conditions applicable to the reservation.

Any costs demonstrably saved by the Hotel or revenue generated by reselling the booked services will be taken into account where required by law.

5.4 Travel and cancellation insurance

The Hotel recommends that guests take out appropriate travel and cancellation insurance.
Guests are responsible for checking the scope of cover, conditions and exclusions of their chosen insurance policy.

Any recommendation or referral made by the Hotel does not constitute a guarantee that a particular event or cancellation reason will be covered.

6. Cancellation by the Hot

The Hotel may withdraw from the contract or cancel a reservation where there is good cause.

Good cause includes, in particular, situations where:

• an agreed payment or security has not been provided despite being due and after a reasonable additional payment period has been granted;
• information provided at the time of booking is materially incorrect or misleading;
• a reservation has been made using payment details without authorisation or for fraudulent purposes;
• there are reasonable grounds to believe that the stay may materially affect the proper operation, safety or reputation of the Hotel;
• the guest breaches material contractual obligations or the Hotel’s house rules;
• an obvious pricing, transmission or system error has occurred;
• the agreed services can no longer reasonably or lawfully be provided for regulatory, technical, operational or safety-related reasons.

If the Hotel cancels a reservation for reasons for which it is responsible, any payments already made for services not provided will be refunded.

Where possible and reasonable, the Hotel will assist the guest in finding comparable alternative accommodation. Any further claims are governed by the applicable statutory provisions.

The Hotel may not cancel a confirmed reservation arbitrarily or without objective justification.

7. Force majeure and exceptional circumstances

If the Hotel is unable to provide all or part of its services due to force majeure or another event outside its reasonable control, the Hotel is not liable for any resulting loss or damage to the extent permitted by law.

Such events include, in particular:

• natural disasters;
• avalanche danger;
• fire;
• epidemics or pandemics;
• war or threat of terrorism;
• political unrest;
• strikes;
• official orders;
• major energy or supply failures;
• significant transport or operational disruptions.

The Hotel will inform the guest of any material restrictions as soon as reasonably possible.

Payments already made for services that can no longer be provided will be refunded, unless this is prevented by costs already incurred and not recoverable or by mandatory contractual or statutory provisions.

8. External disruptions and restrictions

The Hotel is not responsible for disruptions outside its sphere of influence.

These may include construction or traffic noise, weather conditions, restrictions affecting public transport, and service interruptions or maintenance work involving mountain railways or other external service providers.

This does not apply where the Hotel has expressly guaranteed a particular external service as part of its own contractual obligations or where the disruption was caused intentionally or through gross negligence by the Hotel.

9. Check-in and check-out

Rooms are available from 3.00 p.m. on the day of arrival.

On the day of departure, rooms must be vacated by 11.00 a.m.

Early check-in and late check-out are subject to availability and require prior confirmation by the Hotel. An additional charge may apply.

In the event of a late departure without prior agreement, the Hotel may charge any resulting costs or a reasonable additional accommodation fee.

10. Room category and room requests

The guest is entitled to the confirmed room category, but not to a particular room number, floor, orientation or location within the Hotel.

Room requests are gladly noted and taken into consideration wherever possible. They are only guaranteed if expressly confirmed in writing by the Hotel.

The Hotel may provide an equivalent or higher room category, provided that the essential characteristics of the booked accommodation remain unchanged.

11. Use of Hotel facilities

The Hotel’s facilities must be used carefully, for their intended purpose and in accordance with the displayed rules and the instructions of Hotel employees.

Guests are responsible for damage caused by themselves, accompanying persons, children, assistants or animals brought into the Hotel.

The Hotel may request reasonable security for foreseeable damage or damage that has already occurred.

11.1 Indoor pool and wellness area

Children and young people under the age of 16 may only use the indoor pool when accompanied by an adult.
Responsibility for their supervision lies with their parents, legal guardians or the accompanying adult.

There is no permanent lifeguard supervision in the indoor pool or wellness area. Guests use these facilities with due regard to their own health, the displayed rules and the instructions of Hotel staff.

Glasses, glass bottles and other breakable items are not permitted in the indoor pool or wellness area.

The Hotel’s liability is governed by the applicable statutory provisions. Liability for defective facilities and for damage caused intentionally or through gross negligence remains unaffected.

11.2 Health considerations

Guests are responsible for assessing whether their health allows them to use the Hotel’s swimming, wellness and sports facilities.

Guests with health concerns, cardiovascular conditions or other medical restrictions, as well as pregnant guests, are advised to seek medical advice before using these facilities.

12. Pets

Dogs are only permitted following prior notification and confirmation by the Hotel.

A fee of CHF 30.00 per dog and per night applies.

Dogs must be kept on a lead throughout the Hotel whenever they are outside the guest room.

Dogs are not permitted in the indoor pool, wellness area or dining areas designated by the Hotel.

The person responsible for the dog must ensure that other guests and Hotel operations are not disturbed.

They are liable, to the extent provided by law, for any damage, soiling or additional cleaning costs caused by the animal.

Other pets, including cats, birds and reptiles, are not permitted without the Hotel’s prior written consent.

Mandatory statutory provisions relating to recognised assistance dogs remain unaffected.

13. Smoking policy

Smoking is strictly prohibited in all indoor areas of the Hotel, including guest rooms.

This prohibition also applies to electronic cigarettes, vaporisers and comparable products.

In the event of a breach, the Hotel may charge the necessary special cleaning, repair and loss-of-use costs.

If a fire alarm, fire brigade call-out or other safety measure is triggered by the conduct of a guest, the responsible guest must bear the actual costs incurred, provided that the incident was caused through their fault.

The Hotel may charge a minimum amount of CHF 500.00, provided that this amount is reasonable under the circumstances and the actual costs are not lower. The Hotel reserves the right to claim any higher proven loss.

14. Cooking and heating food in guest rooms

Cooking or heating food in guest rooms using private hotplates, rice cookers, heating appliances, open flames or similar devices is prohibited for safety and fire-protection reasons.

This does not apply to appliances provided by the Hotel or expressly approved by the Hotel in writing.

The preparation of baby food and any medically necessary use of appliances must be agreed with the Hotel in advance.

In the event of a breach, the Hotel may require the immediate removal of the appliance and may terminate the stay where there is a significant safety risk.

Any resulting cleaning, repair, safety or emergency-response costs may be charged to the responsible guest.

15. Internet access

The Hotel provides complimentary wireless internet access, subject to availability.

The Hotel does not guarantee an uninterrupted, secure or fault-free connection at all times.

Temporary interruptions or restrictions do not entitle the guest to a price reduction or damages unless they were caused intentionally or through gross negligence by the Hotel.

The internet connection may not be used for unlawful activities, infringement of third-party rights, distribution of harmful content or interference with technical systems.

Guests are responsible for adequately securing their own devices and data.

16. Lost property

Lost property is generally retained for one month from the date on which it is found.

Perishable, hazardous or unhygienic items that cannot reasonably be stored may be disposed of immediately.

Official documents, payment cards, cash and particularly valuable items may be handed over to the competent authority or lost property office.

Items are returned only upon request and at the guest’s cost and risk. Wherever possible, the Hotel will select an appropriate method of dispatch.

The Hotel’s liability during storage and return shipment is governed by the applicable statutory provisions. Liability for ordinary negligence is excluded to the extent permitted by law.

17. Conduct and house rules

Guests must show consideration towards other guests, Hotel employees, neighbouring residents and Hotel operations.

The Hotel’s house rules, safety regulations and reasonable instructions issued by Hotel employees must be observed.

The Hotel may require a person to leave the premises in the event of:

• serious or repeated breaches of the rules;
• aggressive or disrespectful behaviour;
• danger to other persons;
• significant disturbance of the peace;
• damage to property;
• unlawful conduct.

If the stay is terminated for reasons attributable to the guest, the agreed price remains payable in accordance with the applicable booking conditions.

The Hotel reserves the right to claim additional damages.

18. Health, illness and insurance

Guests are responsible for maintaining health, accident, travel and cancellation insurance appropriate to their personal needs.

The Hotel is not liable for costs arising solely from absent or insufficient insurance cover.

In the event of a contagious illness, the guest must inform the Hotel as early as possible and comply with any necessary protective measures.

The Hotel may take reasonable steps to protect other guests and employees. These measures may include restricting access to communal facilities or, where necessary and reasonable, terminating the stay early.

The Hotel and its employees do not provide medical advice.

In the event of a medical emergency, the appropriate emergency or healthcare services will be contacted.

19. Gift vouchers

Gift vouchers issued by the Hotel may be redeemed once full payment has been received.

The value, included services and conditions stated on the voucher at the time of issue apply.

The voucher must be presented in printed or digital form. To prevent misuse, the Hotel may request additional information to verify the voucher or the person entitled to use it.

Providing the voucher code alone does not create an entitlement to redemption where the entitlement or payment cannot be verified.

Gift vouchers are valid for ten years from the date of issue, unless mandatory statutory provisions provide otherwise.

For vouchers issued for a specific service, package, room category or seasonal offer, the relevant service may be restricted to a particular period or season.

If the original service is no longer available or its price has materially changed, the amount originally paid for the voucher may, by agreement, be credited towards another service. Any price difference must be paid by the guest.

Gift vouchers are generally not redeemable for cash. Mandatory statutory rights remain unaffected.

20. Hotel liability

The Hotel is liable for loss or damage in accordance with the applicable mandatory statutory provisions.

Liability for ordinary negligence is excluded to the extent permitted by law.

This exclusion does not apply in the event of death, personal injury or damage to health, or where a limitation of liability is prohibited by law.

The Hotel is only liable for indirect loss, consequential loss, loss of profit, missed connections or services provided by third parties where it caused the loss intentionally or through gross negligence, or where mandatory law provides for broader liability.

Where the Hotel merely arranges a service provided by an external supplier, responsibility for that service lies with the relevant supplier.

The Hotel remains responsible for the careful selection and arrangement of such services in accordance with the applicable statutory provisions.

20.1 Guest property

The statutory provisions governing the liability of hotel operators apply to the loss, damage or destruction of property brought into the Hotel by guests.

Valuables, cash, jewellery, important documents and electronic devices should be stored in the safes provided or, where possible, deposited with the Hotel for safekeeping.

Any loss or damage must be reported to the Hotel immediately upon discovery so that the circumstances can be investigated and any necessary action taken.

20.2 Guest liability

Guests are liable, to the extent provided by law, for damage, loss or exceptional soiling caused by themselves or by persons, animals or assistants for whom they are responsible.

The Hotel may charge proven repair, replacement, cleaning and loss-of-use costs.

The guest remains entitled to demonstrate that no damage or a lower amount of damage was incurred.

21. Notifications of defects

Complaints must be reported to the Hotel as soon as reasonably possible.

During the stay, the Hotel must first be given a reasonable opportunity to inspect and, where possible, resolve the issue.

Following departure, complaints should be submitted to the Hotel promptly and in text form.

Applicable statutory limitation and forfeiture periods remain unaffected.

22. Data protection

The Hotel processes personal data in accordance with the applicable data protection laws.
Personal data may be processed where necessary for:

• handling enquiries and reservations;
• providing accommodation and guest services;
• processing payments and issuing invoices;
• complying with statutory reporting, retention and disclosure obligations;
• ensuring operational, guest and information security;
• handling complaints and legal claims;
• carrying out statistical and business analyses;
• marketing and communication activities, where permitted by law or where the required consent has been obtained.

Personal data may be shared with service providers, booking platforms, payment providers, insurers, authorities or other recipients where necessary to perform the contract, comply with legal obligations or protect legitimate interests.

Further information, including information on data transfers, retention periods and the rights of data subjects, is available in the Hotel’s current Privacy Policy.

23. Amendments to these terms and conditions

The Hotel may amend these terms and conditions at any time with effect for future contracts.

For an existing reservation, the version in force and incorporated at the time the contract was concluded generally applies.

Changes required by mandatory statutory or regulatory provisions remain reserved.

24. Severability

If any provision of these terms and conditions is wholly or partly invalid or unenforceable, the validity of the remaining provisions remains unaffected.

The invalid or unenforceable provision will be replaced by the applicable statutory provision.

25. Governing law and jurisdiction

All contractual relationships between the Hotel and the guest are governed by substantive Swiss law, excluding its conflict-of-law rules.

For business clients and in all cases in which a jurisdiction agreement is legally permissible, the ordinary courts at the registered office of Parkhotel Beau-Site AG have jurisdiction.

For contracts with consumers, mandatory statutory places of jurisdiction remain unaffected. The statutory rights of consumers are not restricted by this jurisdiction clause.